Privacy Policy

Havenly Goods ("we", "us") operates https://havenlygoods.com. This policy explains what information we collect, how we use it, and the choices and rights you have.

Information we collect

• You give us: name, email, shipping address, phone number, account credentials, order details, reviews, newsletter sign-ups, and messages you send us.
• Payment: card details are collected directly by our payment processor; we don't store full card numbers.
• Automatically: device and browser type, IP address, pages viewed and referring site.
• Stored on your device: cart contents, recently viewed items and sign-in session.

Cookies and analytics

Essential cookies run the store. Analytics cookies load only if you accept them. See our Cookie Policy.

How we use information

• Process, ship and support your orders, returns and warranty claims.
• Prevent fraud and keep the site secure.
• Send order updates and, if you subscribe, marketing emails (unsubscribe anytime).
• Improve our products and website.
• Comply with legal obligations such as tax and accounting.

Service providers

We share information only as needed with providers who work on our behalf:

• Hosting and database providers that run our website and store data.
• Payment processors that handle card payments.
• Shipping carriers (parcel and freight) that deliver your orders.
• Email services that send order updates and newsletters.
• Analytics providers, only with your consent.

We may also disclose information to comply with law, enforce our terms, or in connection with a business transfer.

Retention

We keep order and transaction records as long as required for tax, accounting and legal purposes (typically up to 7 years). Account data is kept while your account is active. Marketing data is kept until you unsubscribe. Other data is deleted when no longer needed.

Your California privacy rights (CCPA/CPRA)

California residents — and residents of other states with similar laws — have the right to:

• Know what personal information we collect, use and disclose.
• Delete personal information we hold, subject to legal exceptions.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information, including for cross-context behavioral advertising. We honor Global Privacy Control signals.
• Non-discrimination: we won't deny service or charge different prices because you exercised your rights.

How to submit a request

Use our privacy request form or email support@havenlygoods.com. We'll verify your identity by matching information you provide to our records, and respond within 45 days (extendable once by 45 days with notice). An authorized agent may submit a request on your behalf with your signed permission.

Children

Our store is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we'll delete it.

Security

We use encryption in transit and access controls to protect your information, but no system is completely secure.

Changes

We may update this policy and will change the "Last updated" date above.

Contact

Questions? Email support@havenlygoods.com.