Havenly Customer care
Condition & Warranty
Last updated: October 30, 2026
This policy should be reviewed by a qualified attorney.
Condition grades for used and vintage items
Mint
Looks and works like new. No visible wear, or only marks you'd need to look closely to find. All original parts.
Excellent
Light signs of use such as minor surface scratches or small finish blemishes. Fully functional with no repairs needed.
Good
Normal wear from regular use — scratches, small dings or worn finish. Fully functional; may have had minor non-original parts or repairs, which we disclose.
Fair
Heavy cosmetic wear and possibly functional issues described in the listing. Priced accordingly; best for players, riders or restorers.
Every used listing states its grade and notes any repairs, replaced parts or flaws. Photos show the actual item unless the listing says otherwise.
New items: manufacturer warranty
New products carry the manufacturer's warranty. Length and coverage vary by brand and are set by the manufacturer — check the product page or the documentation in the box. We're happy to help you contact the manufacturer.
What we cover
- Items that arrive damaged, defective or not as described — see our Returns & Refunds policy (30 days from delivery).
- Used items whose condition is materially worse than the stated grade.
What isn't covered
- Normal wear and tear, accidents, misuse, improper assembly or unauthorized modifications.
- Consumables such as strings, tires, brake pads, filters and blades.
- Batteries damaged by improper charging or storage.
How to make a claim
- Email support@havenlygoods.com with your order number, a description of the issue, and photos or a short video.
- We'll confirm whether it's handled by us or by the manufacturer and walk you through the next step.
- Keep your proof of purchase — manufacturers require it for warranty service.