Returns & Refunds

Return window

You have 30 days from delivery to start a return. Requirements depend on the type of item:

New items

Must be unused, in original condition and original packaging with all accessories, manuals and tags.

Used and vintage guitars and bikes

Returns are accepted within 30 days if the item was misdescribed or has a defect not disclosed in the listing. Items are condition-checked on arrival against the original listing and photos.

Sealed collectibles, Magic: The Gathering and sports cards

Must remain factory sealed with the original shrink wrap intact. Opened sealed product cannot be returned.

Opened singles or graded cards

Returnable only if misdescribed (wrong card, wrong grade, or undisclosed damage). Graded slabs must be returned unaltered.

Freight and oversized items

Contact us before sending anything back — we'll arrange a return freight pickup. Items must be in original packaging. Restocking fee: [restocking fee, if any].

E-bikes

E-bikes must be returned with the original battery and charger. Every returned battery is inspected; batteries that are damaged, swollen or tampered with cannot be accepted and may reduce the refund.

Return shipping

We cover return shipping on every order. Return shipping is paid by the store: we email a prepaid label, or arrange a freight pickup for oversized items, so sending something back costs you nothing.

Refunds

Once we receive and inspect your return, we refund your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Exchanges

Need a different size, color or model? Start a return and place a new order, or email us and we'll help you swap where stock allows.

Cancellations

You can cancel free of charge any time before your order ships. Email us with your order number as soon as possible. Once shipped, the order follows the return process above.

How to start a return

1. Email support@havenlygoods.com with your order number and the reason for return (photos help).
2. We'll reply with return instructions and a prepaid label, or a scheduled freight pickup for oversized items.
3. Pack the item securely in its original packaging and ship it within 14 days of approval.

See also our Shipping Policy and Condition & Warranty guide.