Shipping Policy

Processing and delivery times

• Processing: orders are prepared in 1-2 business days. Orders placed before [CUT-OFF TIME, e.g. 12 PM ET] on a business day begin processing the same day.
• Standard delivery: 3-7 business days after your order ships.
• Oversized and freight items (e-bikes, lawn mowers and outdoor power equipment, pools & spas, grills, kayaks and large espresso machines): up to 10 business days.
• Business days are Monday–Friday, excluding US federal holidays.

Tracking

As soon as your order ships we email a tracking number. You can also check status anytime on our Track Order page using your order number and email.

Carriers

We ship with USPS, UPS, FedEx and regional LTL freight carriers. We choose the carrier based on your item's size, weight and destination.

Freight delivery

• The freight carrier will call or email to schedule a delivery appointment. Please keep your phone number up to date at checkout.
• Freight is delivered curbside. Liftgate service is included where the carrier offers it; inside delivery or assembly is not included unless stated on the product page.
• Inspect on delivery. Check the box for damage before signing. Note any damage on the delivery receipt, and take photos.
• Report freight damage to support@havenlygoods.com within 48 hours of delivery so we can file a claim with the carrier.

E-bikes and lithium batteries

E-bike batteries are lithium-ion and regulated as hazardous materials. They ship by ground only, cannot ship by air, and must travel in the original certified packaging. Some e-bikes ship with the battery packed separately or at a partial charge as required by carrier rules — charge fully before your first ride.

Where we ship

• All 50 US states and Washington, DC.
• PO boxes are accepted for small parcels but not for freight items.
• APO/FPO/DPO military addresses are currently not supported.
• Alaska and Hawaii: [Alaska/Hawaii terms].
• We do not ship internationally at this time.

Delays

Holidays, severe weather, carrier disruptions and high-volume sale periods can add time to processing or delivery. If your order is significantly delayed we'll email you with an update.

Lost, damaged or wrong items

1. Email support@havenlygoods.com with your order number, photos of the item and packaging, and a short description.
2. For parcels marked delivered but not received, please check with neighbors and wait one business day, then contact us.
3. We'll arrange a replacement or refund once the carrier claim or our review is complete. Return shipping is on us for every return, so you never pay to send an item back.

See our Returns & Refunds policy for returns.